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Terms and Conditions



TERMS OF SERVICE



SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation

1- To maintain any comments in confidence.

2- To pay compensation for any comments.

3- To respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 11 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 13 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Avyanah and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 14 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 15 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 16 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 17 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Arab Emirates.

SECTION 18 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at 



REFUND POLICY

We have a 7-days return policy, which means you have 7 days after receiving your item to request a replacement/return.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We offer free replacements only for items with manufacturing defects such as defective elastic band, broken jewelry component and similar defects that could happen at the time of hand crafting the products.

We will try our best to replace the damaged items and only in case there is no replacement available, we will issue refunds.

Any other replacements for reasons other than damages or defects will cost AED 25 + price difference of the replacement item and is subject to our approval.

Please allow us 4-5 business days to arrange replacement however, we shall try our best to arrange it at the earliest.

Our products are made of natural stones, crystals, wooden components etc and these have their inherent imperfections that define them. These imperfections are not to be considered as manufacturing defects.

We also cannot accept returns in case the customer changes his/her mind after placing the order or upon receiving the product. The actual product may be slightly different from their pictures on the website due to their natural characteristics and this shall not be considered as ground for refusal.

CERTIFICATION

High testing cost and logistical complexities make it difficult for us to arrange lab testing and certification for our products especially since many of our items are handmade after we receive the order.

However, we assure that our products are natural and authentic.

In case customer feels that the product is not authentic, they are welcome to arrange lab testing at their own expense from local government accredited gemmologist.

If the product is found to be non-authentic, we will refund the product cost to the customer. However, if the product is found to be authentic, no amount shall be reimbursed.

The customer must arrange this within 7 days from the date of receipt.

ORDER CANCELATION

Once the order is confirmed, we do not accept cancelation unless one of the conditions listed above is fulfilled. 

Also, in case of Cash on Delivery orders, we cannot accept cancelation once the order is placed and the product is delivered within the stipulated delivery period.  

To start a return, you can contact us at avyanahcustomercare@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at avyanahcustomercare@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards or promo codes.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our products are made of natural stones, crystals, wooden components etc and these have their inherent imperfections that define them. These imperfections are not to be considered as manufacturing defects.

Refunds

In case on online payment, the refund will be processed on your credit/debit card.

In case of COD, refund will be credited to the customer's online account for which, their account details shall be needed by us. Please be assured that we do not share customer details with any third party and is maintained under strict confidentiality.

Disclaimer

Use of Healing Crystals is a matter individual of faith and belief. The product details and information provided are based on publically available scriptures, published books and individual experiences. We do not guarantee/promise any health/financial/psychological benefits and our products should never be used as replacement to medical treatments and/or common sense/wisdom/knowledge. All the product benefits/properties listed in our website are only indicative.

Upon purchasing our products, the customer accepts that they have done their research and it is their individual choice to purchase/use our products.


SHIPPING POLICY


*SHIPPING WITHIN UAE IS FREE*

The standard delivery period within the UAE is 1-2 business days from the date of placing the order, except remote areas a 20 AED charge will be applicable, and delivery within 3-4 business days.


The standard delivery period to other GCC countries is 5-7 business days from the date of placing the order.


SHIPPING CHARGES OUTSIDE UAE: AED/SAR 50


CASH ON DELIVERY OUTSIDE UAE: NOT AVAILABLE




DELIVERY PERIOD



For countries outside of the UAE, the delivery will be made within 5-7 business days.


In certain cases of special and/or customised handmade products that are delivered from outside the UAE, we take at least 7-14 days business to deliver. 

 

For deliveries to other countries, please contact us at avyanahcustomercare@gmail.com for shipment period and charges.

Information regarding the Airway Bill number will be communicated to the buyer via email or text message after the products are dispatched.




CRYSTAL CARE INSTRUCTIONS

At Avyanah, we want you to enjoy the beauty and energy of your crystals and jewelry for a long time. By following these care instructions, you can keep your items looking their best and maintain their energetic properties. Please read and follow these guidelines to ensure the longevity and vibrancy of your precious pieces.

Handling and Storage:

  • Handle your crystals and jewelry with clean hands to prevent transferring oils or dirt.
  • Avoid dropping or knocking your crystals or jewelry against hard surfaces, as this can cause damage.
  • Store your crystals and jewelry separately to prevent scratching or tangling.

Cleaning Crystals:

  • Use a soft, non-abrasive cloth to gently wipe your crystals and remove any dirt or fingerprints.
  • If your crystals require a deeper clean, you can rinse them with lukewarm water and mild soap. However, check if the specific crystal is water-safe before doing so.
  • For delicate or porous crystals, such as Selenite or Malachite, avoid immersing them in water. Instead, use a dry or slightly damp cloth to clean them.
  • After cleaning, pat your crystals dry with a soft cloth.

Cleaning Jewelry:

  • Use a jewelry polishing cloth to gently clean your jewelry and restore its shine.
  • Avoid exposing your jewelry to chemicals, such as perfumes, lotions, or hairsprays, as they can tarnish or damage the metal components.
  • Remove your jewelry before swimming, showering, or engaging in activities that may expose it to excessive moisture or impact.
  • Store your jewelry in a dry, tarnish-resistant container or jewelry box when not in use.

Crystal Energetic Cleansing:

  • Crystals absorb and store energy, so regular energetic cleansing is essential to maintain their optimal energetic properties.
  • Several methods can be used to cleanse crystals, such as:
    • Sunlight: Place your crystals in a spot where they can soak up the energy of the sun for a few hours. However, be cautious, as some crystals may fade or be damaged by prolonged exposure to direct sunlight.
    • Moonlight: Leave your crystals under the light of the full moon overnight to cleanse and recharge them.
    • Smudging: Pass your crystals through the smoke of sacred herbs, such as sage or palo santo, to remove negative energy.
    • Sound Cleansing: Use sound vibrations from instruments like singing bowls, bells, or tuning forks to cleanse your crystals.
    • Earth: Bury your crystals in the soil for a short period, allowing them to reconnect with the earth's natural energy. Ensure that you remember where you buried them!

Charging and Recharging:

  • After cleansing, it's important to charge or recharge your crystals to restore their energy.
  • You can charge your crystals by placing them on a Selenite charging plate or near a large Amethyst or Quartz cluster for several hours.

Intention setting and manifestation:

  • Crystals can be programmed with specific intentions or purposes to enhance their energetic effects.
  • Hold the crystal in your hand, close your eyes, and concentrate on your intention or desired outcome. Visualize the crystal amplifying and manifesting your intention.
  • State your intention aloud or silently, allowing the crystal to absorb and amplify the energy of your intention.